Case Study:

Surrey Orthopaedic Clinic | Marketing

Digital Marketing Retainer For Specialist Orthopaedic and Sports Surgery Group

The Client

Surrey Orthopaedic Clinic are a specialist orthopaedic and sports surgery group providing high quality musculoskeletal care for their patients.
Surrey Orthopaedic Clinic provide their patients with specialist expertise, a seamless, friendly service and the highest professional standards.

The Project

Surrey Orthopaedic Clinic approached Blue Baboon to help with their marketing strategy and ensure their online presence was an accurate reflection of the high quality offline service and level of care.

Surrey Orthopaedic Clinic use Blue Baboon to look after ongoing social, PPC, SEO and website conversion to ensure the website ( is optimised and the digital strategy is constantly iterated to make sure their digital activity is on trend and engaging.

The Goals

Goal One

Increase no. of GP Referrals

Goal Two

Increase no. of patient bookings

Goal Three

Improve website conversion

Our Approach

Following an initial UX audit and Digital Marketing strategy, SOC were placed on an ongoing marketing and website development retainer. This incorporates the day to day management of marketing activity including SEO, Social and PPC campaigns as well as ongoing consultancy, ensuring an overarching strategy is being followed and goals, objectives and KPIS are being met.
Tracking software and screen recording was placed on to the website to identify which design elements were responding well and which required retesting.
On social media, we created bespoke images, memes and GIFs and these were published alongside the daily posts on social media to increase engagement rate.

The Outcome

-43.6% Decrease in Cost per Click on PPC Campaign

-72.8% Increase in Clicks Throughs from Social Media

-100% Increase in user Session Duration

-30% Page Views Increase

-500% increase in Twitter impressions

-100% increase in social engagement rate

The continuous website optimisation and user data analysis has resulted in a more coherent user journey, with clearer calls to action. This has made the website easier for users to access the information needed to book an appointment.

The day to day social media management and content produced has resulted in sustained audience growth and a steady increase in engagement.

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If you would like us to help you make the most of your digital activity, simply give us a call on 020 7148 1352 or fill out the form and we will help get your digital activity fighting fit!